Legal
Privacy Policy
Last updated: May 16, 2026
This policy explains what personal information Parakeeet AI Pvt Ltd collects, how we use it, and the rights you have over your data — including your rights under the Digital Personal Data Protection Act, 2023.
1. Information we collect
Personal information
We collect personal details such as your name, email address, phone number, business name, role, and payment information when you book a discovery call, contact us, or engage our services.
Business data
When we deliver services, we process business information you authorise us to access — including CRM records, lead inquiries, conversation transcripts, booking data, and integration credentials. We process this data only for the purpose of building, deploying, and operating the AI automation systems you have contracted us for.
Device and usage data
We automatically gather data on how you interact with parakeeet.com, including your IP address, device type, operating system, browser type, pages visited, and navigation behaviour. This data is used in aggregate for security and product-improvement purposes.
Cookies and tracking
We use cookies and similar technologies to enhance your experience, remember preferences, and analyse site traffic. See our Cookie Preferences page for full detail and to manage your settings.
2. How we use your information
Service delivery — your data helps us build and run the AI automation systems you have engaged us for, including lead capture, qualification, routing, customer communication, and CRM synchronisation.
Customer support — if you contact us, we may use your information to address and resolve your concerns.
Improvement and development — we analyse anonymised usage patterns to improve Parakeeet's features, performance, and security.
Security and fraud prevention — we use information to maintain the safety and integrity of our services.
Legal compliance — we process data where required by applicable law, tax regulations, or legitimate legal requests.
3. Data sharing
We do not sell your personal data. We share data only with:
Service providers
Third-party platforms we use to deliver our service (cloud infrastructure, communication APIs, payment processors) — each bound by a Data Processing Agreement and operating only on our instructions.
Integration partners
Where the system we build for you requires integration with platforms you already use (e.g. Tally, IndiaMart, Zoho, Wati, Salesforce, HubSpot, SAP), data flows are configured by you, documented in your build, and operate only within scopes you authorise.
Legal requirements
Where disclosure is required by law, court order, or government request that we determine to be valid.
4. Data retention
We retain personal data only as long as necessary to deliver our services and meet legal and contractual obligations. After contract termination, you may request export and deletion of business data under our Data Processing Agreement.
5. Your rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable privacy laws, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data, subject to legitimate retention requirements.
Withdraw consent for data processing where consent is the legal basis.
Lodge a complaint with the Data Protection Board of India.
To exercise any of these rights, email founders@parakeeet.com with the subject line "Data Rights Request".
6. Security
We use industry-standard security practices including encryption in transit, encryption at rest for sensitive data, role-based access controls, audit logging, and infrastructure isolation. For regulated industries or enterprise-tier engagements, we layer in additional controls per your sector's compliance requirements.
7. International transfers
Parakeeet AI Pvt Ltd is an India-registered legal entity. Most data is stored and processed in India. Where data crosses borders (e.g. for cloud infrastructure), we maintain contractual safeguards consistent with DPDP Act 2023 cross-border transfer rules.
8. Changes to this policy
We may update this policy from time to time. We will notify you of material changes by email or via a prominent notice on parakeeet.com. The "Last updated" date at the top reflects the current version.
9. Contact us
Questions or concerns about this policy? Email founders@parakeeet.com.
Parakeeet AI Pvt Ltd · India-registered legal entity.