1. Purpose of This Policy
This policy outlines Parakeeet.ai’s procedures for:
- Ensuring compliance with Do Not Call (DNC), Opt-Out, and anti-spam regulations in all regions where we operate.
- Managing call recording and monitoring in compliance with global privacy laws, including one-party and two-party consent jurisdictions.
Our objective is to protect individual privacy, comply with applicable laws, and safe guard Parakeeet.ai and our clients from legal and reputational risks.
2. Do Not Call & Opt-Out Compliance
2.1 Scope & Applicability
This applies to all:
- Outbound calls, SMS, and automated messages made via Parakeeet.ai’s AI agents.
- Campaigns under Done-For-You (DFY) and Do-It-Yourself (DIY) plans.
- All countries where client campaigns are active.
2.2 Internal DNC List
- We maintain an internal DNC list of all contacts requesting not to be contacted.
- Numbers are suppressed from all campaigns within 24 hours of the request.
2.3 National DNC Registry Checks
- USA – Scrubbing against the National Do Not Call Registry.
- UK – Scrubbing against the Telephone Preference Service (TPS).
- Canada – Scrubbing against the National DNCL.
2.4 Opt-Out Process
- Call Opt-Outs: Verbal requests are logged and honored within 24 hours.
- SMS Opt-Outs: All messages include "Reply STOP to unsubscribe".
- Email Opt-Outs: All marketing emails contain an unsubscribe link that removes the contact instantly.
2.5 TCPA Compliance (USA)
- Calls/SMS are made 8:00 AM – 9:00 PM local time only.
- No calls to DNC numbers unless documented prior consent exists.
- AI auto-dialing to mobiles requires prior express written consent.
2.6 UK & Canada Compliance
- UK (Ofcom/TPS): No calls to TPS-listed numbers without explicit opt-in. Silent calls under Ofcom thresholds.
- Canada (DNCL): No calls to DNCL numbers without consent; consent records kept 3 years.
3. Call Recording & Monitoring Policy
3.1 Purpose
Parakeeet.ai records calls for:
- Quality assurance.
- Agent training & AI model improvement.
- Compliance verification.
3.2 Consent Requirements
For California residents, we ensure:
Recording is legal if one party (caller or recipient) consents. In these jurisdictions, our AI agent acts as the consenting party.
Two-Party (All-Party) Consent States/Countries
Recording is only legal if both parties consent. Our AI agent will:
- Play an automated message at call start:
- "This call may be recorded for quality and training purposes."
- If the recipient continues the call, consent is considered granted.
3.3 International Call Recording Rules
- EU / GDPR: Requires explicit consent & clear privacy disclosure.
- California (CPRA), Pennsylvania, Canada (PIPEDA): Require mutual consent.
- Australia, New Zealand: Generally require informing the other party.
3.4 Opt-Out of Recording
- If a recipient objects to being recorded, our AI will stop recording immediately while continuing the conversation if possible.
- Clients may configure campaigns to disable call recording entirely.
4. Record-Keeping & Audit Trail
- All DNC requests, consent proofs, and call recordings are stored securely.
- ● Access is restricted to authorized personnel only.
- ● Records are retained for minimum 3 years or longer if required by law.
5. Client Responsibilities
Clients using Parakeeet.ai must:
- Provide contact lists obtained through lawful, opt-in methods.
- Avoid knowingly uploading numbers on national or internal DNC lists.
- Notify us of any direct opt-out requests they receive from leads.
- Ensure their outbound campaigns comply with regional regulations.
6. Enforcement & Violations
When acting as a Data Processor:
- Violations may result in account suspension or termination.
- We reserve the right to audit client campaigns for compliance.
7. Contact for Compliance & Opt-Out Requests
📧 Email: info@parakeeet.ai
📞 Phone: +91 93703 96569
🏢 Address: Parakeeet.ai, 602-603, Crystal Plaza, New Link Road, Chakala, Andheri (East), Mumbai - 400099, India
